Delivery Process

All orders are delivered free of charge, and the majority of our deliveries are made by courier. The courier company will phone to ensure someone is on site to receive the goods. Deliveries to certain areas and orders under R1000 are sent via the Post Office. In this instance an SMS will be sent with your tracking number. If you live in an outlying area and would like to see what delivery option would apply to you, please don’t hesitate to contact our Customer Service department.

Online orders are despatched as soon as possible, usually within 1 - 2 weeks. The time frame for orders placed with an AMC Consultant is a maximum of 3 - 4 weeks, once all the cookware in the order is ready. This time frame is subject to availability due to the artisanal nature of our manufacturing process. Our stringent quality control also requires that we can only accept the highest standard in quality. And the immense time needed for production does sometimes mean that we don’t always have all items of cookware in stock. If there are any stock issues, you will be personally informed by our Customer Service department. And if you have any queries regarding your delivery, please contact our Customer Services department.