Repairs

If you have damaged your pots and pans or are experiencing a problem with your cookware, visit your nearest AMC Distribution Centre and they will assist by sending it to the AMC factory. Here your cookware will be inspected and repaired if needed. Should you need feedback regarding your cookware repair, one of our service agents will contact you.

Our cookware is covered by a lifetime guarantee, so faulty material or workmanship is replaced free of charge. However the guarantee only applies to our cookware. For our full guarantee, please view this page. This list below gives you an overview of our guarantee:

The following is included under our guarantee:

• A lifetime guarantee on all cookware - this means there is no time limit.
• The finest surgical stainless steel is used.
• All materials are rust proof.
• Faulty material or workmanship is replaced free of charge.

Excluded under the guarantee:

• Damage - for example, dropping a unit or forgetting it on a hot stove for a long time.
• Not following the Use & Care instructions.

• Visiotherms®.
• Electrical components like probes or elements.
• Moving parts or bakelite or nylon components like the Speedcooker handle, Urn Tap, and our previous range of bakelite handles.

• The following items are guaranteed for 1 year: The Flux, Gourmet Kettle, Braai, Edge Knives, Steak Knives,  Braai Tongs, Knife Sharpener, Magnetic Strip, AMC Insulated Mugs and Tumblers.
• Impression cutlery is covered for 10 years.
• Handles, Visiotherms® and Electric probe are covered for 2 years.
• The Speedcooker sealing ring is covered for 1 year.