exchanges (after delivery)
Cookware can be exchanged at no cost after delivery, provided that the cookware is still on our current range, is in an unused condition and in original packaging. It can be exchanged for any other AMC products. The exchange will be accepted at the price the customer paid for the item that is being returned and the current price for the item being issued. End of line or discontinued products and free promotional gifts cannot be exchanged.
change of order (before delivery)
The products required on an order may be changed only if the goods have not been delivered to the Post Office or to the customer. The changes required must be supplied to the Customer Service Department at AMC Cookware by phone or in writing. Changes will not be accepted after the goods have been delivered. In this instance an exchange (see above) can be made.
cancellation of orderOrders may be cancelled by customers or AMC Consultants by telephone, in person or in writing subject to the following conditions:
- If cancellation takes place within 5 days from placing (signing) the order there is no cancellation fee.
- If cancellation of a cash or credit order takes place after 5 days signing or placing the order or after the goods have been delivered to the Post Office, a cancellation fee of 10% of the sales value including VAT (minimum R150) will be charged.
- PriceSaver orders - 1% of the sales value including VAT will be charged.
- AMC Cookware Support Centre reserves the right to a final decision of any cancellation.
returns under guarantee
View the detailed guarantee of our cookware here, or in any of our printed booklets. Defective cookware may be returned to any AMC Sales Centre or the AMC Factory. Goods may not be returned to an AMC Consultant. The goods will be inspected and, if necessary, repaired or replaced free of charge. When the defect is clearly visible, such as damages as a result of bad handling by the Post Office, the goods must be returned within 7 days from receiving them.
- The Akkutherm base of AMC cookware is not guaranteed against melting.
- The following items are all guaranteed for two years from date of purchase: Visiotherm, Audiotherm, all Elements, Electric Probe, Speedcooker long handle on the lid, Lid knobs, handles, the feet of electrified cookware and all other Nylon parts, the Urn tap and switch.
- The Speedcooker Sealing Ring is guaranteed for one year from date of purchase.
- Additional information on our gurantee policy can be found here.